Refunds

Refunds can only be issued prior to booking a consultation into the diary of The Hearty Sprout.

Once a consultation has been booked and confirmed, no refund will be issued.

Consultations can be rescheduled more than 48 hours prior to the appointment time.

If a consultation is rescheduled within 48 hours of the appointment time, a rescheduling fee of 100% of the original appointment price may be charged. This is at the discretion of The Hearty Sprout.

Any cancelled or missed appointments will not be refunded and will forfeit 100% of the consultation fee, this includes poor internet or phone connection.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@theheartysprout.co.uk.

Need help?

Contact us at help@theheartysprout.co.uk for questions related to refunds and returns.